Company Name: Arthur Heating & Air
We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Arthur Heating & Air, may collect from you, and how it is used. By using our website, www.callarthurair.com, you are accepting the practices described in this policy.
We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication. Name, Phone number, Email address, Service address, Any other information you submit via our website forms.
We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
We use your information to:
Schedule and confirm appointments
Send appointment reminders and service updates
Respond to inquiries
Send occasional marketing or promotional messages (if opted in)
Improve customer service and support
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
We do not share consumer data with third parties for marketing purposes.
Your information is only shared with service providers when necessary to deliver our services (e.g., scheduling platforms, CRM systems) and is never sold.
We may use cookies and third-party tools to:
Analyze website traffic and behavior
Improve site performance
Remember your preferences
You may adjust your browser settings to disable cookies, though some features may not function properly.
We implement standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We may update this policy periodically. Any changes will be posted on this page with an updated revision date.
By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (866) 458-4765 or via mail Attn: Privacy Officer, 3015 Main Street, Rowlett, TX 75088.
Arthur Heating & Air will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications. They will be verbally informed that “Message and data rates may apply,” “Message frequency may vary,” and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
